Refund & Exchange 

   Every item custom made. Refund, Exchange and Canceling order are currently not available. ALL SALE ARE FINAL. If an error occurs of my part, I will work with you to try and find the solution if we make an error. If we decide to accept a return there is a 50% restocking fee.  Shipping is never refunded. HOLIDAYS ITEMS ARE FINAL SALE.

    If a package is sent and we agree upon a refund, then the package must be sent back to us and be post market witting 2 days of it being delivered.  The package must be unopened and not damage. We can only issue refund once the package has been delivered back to us in the original wrapping. If the package is not post market witting 2 days and (or) the package has been opened then a refund cannot be issue and you will responsible for the cost to the ship package back to you. If you receive and item, and it doesn't fit, and we do decide upon an exchange in size/style, we are not responsible if the item doesn't reach you in the time for the Holiday.

    Damage or Missing items

    If an item is missing/damage please contact us witting 1 day of receiving your order atmilliamjewelryandmore@gmail.com . In your email please included phone on front and back of the bag that your order was shipped to you in , a photo of the included invoice, photo of what did receive ( and also if the item damage we will need photos of the damage item). Please also included your order number and  a description of what is grown with your order. We have a unique process where 2 people look over all items and count all items before there are place in the bag and sealed. Because of this process it ensures that items are no damage or missing. If is determinate that your item damage /missing upon arrival, then a new item will be sent to replace it. If we don't have materials in stock we can send a different item of the same value if we agree upon that or refund will be issued.